Shipping policy

Order Confirmation and Delivery Information

Upon placing your order, an order confirmation will be sent to the email address you provided during the checkout process. If, for any reason, you do not receive an order confirmation immediately, please do not hesitate to contact us via email or phone for prompt assistance.

Delivery Timeframes:

For deliveries within the European Union:

The standard delivery time is estimated to be 5 business days from the date of product dispatch.

For shipments outside of the European Union:

Please note that deliveries to destinations outside the EU may require additional time. In most cases, you can expect your order to arrive within 2 weeks after it has been dispatched.

Responsibility for Missing Packages:

It's important to understand that NEUVILLE cannot be held responsible for packages that go missing during the shipping process. While we take all necessary measures to ensure the safe and timely delivery of your order, unforeseen circumstances may occasionally arise. Rest assured, we will do our utmost to assist you in resolving any issues related to missing packages.

Your satisfaction is our top priority, and we appreciate your understanding in this matter. If you have any questions or concerns regarding your order or delivery, please do not hesitate to get in touch with us.