Shipping policy

Order Confirmation and Delivery Information

Upon placing your order, an order confirmation will be sent to the email address you provided during checkout. If, for any reason, you do not receive an order confirmation immediately, please do not hesitate to contact us by email or phone for prompt assistance.

Delivery Timeframes:

For deliveries within the European Union:

The standard delivery time is 3–5 business days from the date of dispatch, unless a later delivery date is stated on the product page.

For shipments outside of the European Union:

Please note that deliveries to destinations outside the EU may require additional time. In most cases, you can expect your order to arrive within 2 weeks after it has been dispatched.

Responsibility for Missing Packages:

Please note that NEUVILLE cannot be held responsible for packages that go missing during shipping. While we take all necessary measures to ensure the safe and timely delivery of your order, unforeseen circumstances may occasionally arise. Rest assured, we will do our utmost to help you resolve any issues related to missing packages.

Your satisfaction is our top priority, and we appreciate your understanding. If you have any questions or concerns about your order or delivery, please do not hesitate to get in touch with us.