Frequently Asked Questions
The leather of Neuville is pretreated. This means that Neuville bags require no sealing and no regular treatment. They evolve over time. However, there are some tips in order to prevent traces of wear.
We recommend avoiding prolonged contact with water, sun and rough textiles (a light handbag can not stand much contact with dark jeans). If your bag is stained, it is preferable to use colorless products designed for leather. There are cheaper alternatives : cotton lightly moistened cleansing milk or baby wipes may as well remove the stain on the leather. Avoid, however, to do this on a white bag.
delivery takes 5 days in Europe.
outside of Europe it can take up to two week.
Returns are free of charge.
we ship anywhere in the world
on orders above €99
our bags are made out of 100% real leather and are durable.